Mix and Match

Shipping policy

Shipping Policy

At HB Cosmetics, we are committed to delivering your order safely, quickly, and efficiently. Please read our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation once your purchase has been successfully placed.

Shipping Time

Estimated delivery times:

  • Major Cities: 2–4 business days
  • Other Cities & Remote Areas: 3–7 business days

Delivery times may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

  • Shipping charges are displayed during checkout before payment.
  • Free shipping may be available during promotional campaigns or on qualifying orders.

Order Tracking

Once your order has been shipped, you may receive a tracking number (where available) via SMS, email, or WhatsApp, allowing you to monitor your shipment.

Delivery Attempts

Our courier partner will make delivery attempts to the shipping address provided during checkout. Please ensure that your contact number and address are accurate to avoid delays.

Incorrect Address

Customers are responsible for providing complete and accurate shipping information. HB Cosmetics is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed Shipments

While we strive to deliver every order on time, unexpected circumstances such as severe weather, public holidays, courier service disruptions, or other unforeseen events may cause delays. We appreciate your patience and understanding.

Damaged or Missing Orders

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your package. Include your order number and photos (if applicable) so we can assist you promptly.

Need Assistance?

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to help and ensure you have a smooth shopping experience.

Thank you for choosing HB Cosmetics! 🌸